Shipping Policy

Shipping Rates and Delivery Times: We offer complimentary standard shipping on all orders within the UAE. For customers opting for express delivery, a nominal fee will apply, ensuring your order reaches you within 1-2 business days. Standard shipping typically takes 3-5 business days. For international orders, shipping rates vary based on the destination, and delivery times range from 7-14 business days.

Order Processing: Orders placed before 3 PM GST are processed the same day, ensuring quick dispatch. Orders placed after this time will be processed the following business day. During peak seasons and sales events, processing times may be slightly extended due to high order volumes.

Tracking Your Order: Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online, providing peace of mind and allowing you to anticipate your order's arrival.

Packaging and Handling: We take great care in packaging your perfumes to ensure they arrive in perfect condition. All orders are securely wrapped and packaged to prevent damage during transit. Each perfume is carefully inspected before shipping to maintain our high standards of quality.

Customs and Duties: For international shipments, please be aware that customs policies vary by country. Any applicable customs duties and taxes are the responsibility of the recipient. We recommend checking with your local customs office for more information.

Returns and Exchanges: If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy. Items must be returned within 30 days of receipt, unopened and in their original packaging. Once we receive the returned item, we will process a refund or exchange as per your request. Please note that shipping fees for returns are the responsibility of the customer unless the item received was incorrect or damaged.

Customer Support: Our dedicated customer support team is here to assist you with any inquiries regarding your order. Whether you need help with tracking, returns, or general questions, we are just an email or phone call away. Your satisfaction is our top priority, and we strive to provide the best service possible.

Thank you for choosing our store for your branded perfume needs. We look forward to serving you and ensuring a delightful shopping experience.